Overview:
At Beast Mode Designs, our ultimate goal is your complete satisfaction with your purchase. We understand that occasionally you may need to return or exchange an item, and we’re here to make the process as seamless as possible. Please review our updated refund and returns policy below:
Refund Period
Our refund policy extends for 30 days from the date of your purchase. If more than 30 days have passed since your purchase, we regret that we cannot offer you a full refund.
Custom-Made Products
We take pride in delivering a personalised experience to our customers. Each product is meticulously crafted and made-to-order, ensuring its uniqueness and exclusivity. Consequently, we are unable to support returns or exchanges for sizing, colour, or change-of-mind issues. We encourage you to consult our detailed sizing guide and product descriptions, and our friendly customer support team is available to assist you in making an informed decision.
Refund Process
To complete your refund, we require a receipt or proof of purchase, a description of the issue, and clear images that display the problem to be emailed to us at beastmodedesignsuk@gmail.com.
Partial Refunds
In certain situations, partial refunds may be granted. This includes items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Unsuccessful Delivery
If a delivery attempt is unsuccessful and the package is returned to us, a partial refund will be issued.
Late Returns
Any item defect reported more than 30 days after the delivery date is eligible for a partial refund.
Refund Approval and Timeline
Once we receive and inspect your query, we will notify you via email regarding the approval or rejection of your refund. If approved, a credit will be automatically applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, we recommend checking your bank account first. Please also contact your credit card company, as it may take some time before your refund is officially posted. If you’ve taken these steps and still haven’t received your refund, please contact us at beastmodedesignsuk@gmail.com and we will assist you further.
Exchanges
We only replace items that are defective or damaged. If you need to exchange your item for the same product, please send us an email at beastmodedesignsuk@gmail.com, and we will provide you with the necessary details to ship your item.
Need Help?
If you have any questions or require further assistance regarding refunds and returns, please don’t hesitate to contact us at beastmodedesignsuk@gmail.com. Our dedicated team is here to help you.